Hire an offshore Customer Service Representative in Sydney
Hire a dedicated offshore Customer Service Representative for your Sydney business — a full-time employee based in the Philippines, working your Sydney hours. From $1,500/mo fully managed, in seat within 12–18 days, and up to 70% less than a local Sydney hire. Lioncrest People handles recruitment, payroll, HR, equipment and IT security.
What an offshore Customer Service Representative looks like
Indicative numbers from live placements. One flat monthly rate — salary, recruitment, payroll, HR, equipment and management included.
From
$1,500/mo fully managed
Typical experience
3+ years
Core software
Zendesk, Intercom
Common KPIs
CSAT, first response time
Hire timeline
12–18 days
Saving vs local
Up to 70%
What your Customer Service Representative handles
A dedicated, full-time hire embedded in your systems and accountable to your KPIs — not a freelancer juggling other clients.
- Responding to customer enquiries across channels
- Managing tickets, live chat and escalations
- CRM hygiene and pipeline support
- Booking and qualifying appointments
- Order processing and follow-up
Everything included in the monthly rate
No recruitment fees, no equipment bills, no compliance surprises. Just one invoice.
Your Customer Service Representative, in seat within 12–18 days
A structured process from discovery to a fully onboarded hire delivering against KPIs.
01
Discovery
We map the role, the outcomes, the software stack and the cost of doing nothing. You leave with a workforce plan — not a pitch.
02
Candidate Search
Our Manila-based talent team headhunts from a vetted network of 40,000+ professionals. Only the top 3% reach your shortlist.
03
Interview
You interview 3–5 pre-assessed candidates. Skills tested, English verified, references checked, background screened.
04
Hire
We employ them. Contracts, compliance, payroll and equipment are handled locally under Philippine law.
05
Onboarding
A structured 30-day ramp with documented SOPs, KPI targets and weekly checkpoints so value lands fast.
06
Ongoing Support
Dedicated account management, HR support, performance reviews and engagement programs that keep retention at 95%.
Hiring an offshore Customer Service Representative
Build the rest of the team
Your next hire doesn't have to cost six figures.
Book a 30-minute strategy session. You'll leave with a costed workforce plan, indicative salaries and a realistic timeline — whether you work with us or not.