Payroll Policy
1. Purpose
This policy sets out how and when Lioncrest People pays personnel, and the timekeeping and approval requirements that must be met before time is paid.
2. Scope
This policy applies to all Lioncrest People personnel, including full-time and part-time employees; temporary, remote, and hybrid employees; independent contractors and consultants; and interns, agency personnel, and subcontractors. References to "personnel" include employees and independent contractors unless a provision expressly states otherwise.
3. Pay schedule
Lioncrest People pays twice each month:
- the 15th of the month; and
- the 30th of the month (or the last day of the month in months with fewer than 30 days).
Where a scheduled pay date falls on a weekend or public holiday, payment will be made on the preceding business day.
4. International (SWIFT) payments
Where payment is made internationally by bank transfer, funds are sent over the SWIFT network. SWIFT payments usually take 1 to 5 business days to complete. While the SWIFT network transmits payment instructions rapidly, actual delivery times vary based on intermediary correspondent banks, time zone gaps, currency conversions, and local holiday schedules.
Lioncrest People releases payment on the scheduled pay date. The date funds appear in a recipient's account is determined by the banks in the payment chain and may fall after that date.
5. Timekeeping in Time Doctor
All personnel must accurately log their working time and their projects and tasks in Time Doctor. Timesheets and project time for each pay period must be recorded in Time Doctor. Time Doctor is the official system of record for time worked and project activity.
6. Approval requirement
Logged time must be reviewed and approved before it is paid. Only time that has been recorded in Time Doctor and approved for the relevant pay period will be included in that pay run.
7. No record, no pay
If time is not logged in Time Doctor and approved by the applicable cut-off for a pay period, it will not be paid in that pay run. Unlogged or unapproved time will not be paid until it has been properly recorded in Time Doctor, approved, and processed in a subsequent pay run. Nothing in this section overrides Lioncrest People's obligation under applicable law to pay employees for all compensable time actually worked; where required by law, compensable time will be paid even if timekeeping procedures were not followed, and any failure to follow procedures may instead be addressed through discipline.
8. Accurate and honest time reporting
Personnel must record time and project activity honestly and accurately. Falsifying, inflating, or simulating time or activity is prohibited and is governed by the Activity Simulation, Time Fraud, and Workplace Systems Policy. Deliberate falsification may result in disciplinary action up to and including termination of employment or engagement, subject to applicable law and any governing written agreement.
9. Errors and queries
Personnel must promptly report any suspected error in their time records, approvals, or pay. Lioncrest People will review and correct genuine errors and prohibits unlawful retaliation against anyone who raises a good-faith pay or timekeeping concern.
Questions about your pay or your time records?
If you have a question about this policy, your pay, or your time records, contact the Lioncrest team. Start a chat using the Roar button at the bottom right of your screen and we will raise a support ticket for you, or email support@lioncrestpeople.com.
We aim to reply to every pay and timekeeping query within one business day. If you have not had a reply within one business day, chase us and it will be treated as a priority. Raising a good faith concern about your pay or your time records will never be held against you.
