Support for our clients and our specialists
One place to raise a ticket, chat with a real person and get an answer. Whether you are a client managing your offshore team or a Lioncrest specialist, we are here.
Live chat available now. Look for the Roar button at the bottom right of your screen.
Three doors, one team
Use whichever is easiest. Everything lands with the same support crew and becomes a tracked ticket.
Support portal
Raise a ticket, track progress and see the full history of every request in one place.
Open the support portalLive chat with Roar
Click the chat widget at the bottom right of your screen and say hello. "Hi, I'm Roar" is our live support team, ready to help and raise a ticket for you.
Bottom right of every page
Email us
Prefer email? Send us the details and we will create a ticket automatically.
support@lioncrestpeople.comTwo audiences, one helpdesk
For clients
You have a dedicated account team, and the helpdesk sits behind them for anything operational.
- Adding a new Seat or changing a role scope
- Timesheets, activity reports and productivity data
- Invoicing, billing and payment queries
- Replacement requests, leave cover and notice periods
- Tooling, access and IT security questions
For Lioncrest specialists
You work with a client every day, but you are employed and supported by Lioncrest. Come to us any time.
- Pay, payslips and SWIFT payment timing
- Time records, attendance and approved leave
- Equipment, internet and workstation issues
- HR, benefits and government contributions
- Anything you are unsure about, big or small
Raising a good faith concern about your pay or your time records will never be held against you.
You will hear back quickly
Live chat is the fastest route during business hours. Tickets and email are monitored across Australian, United States and Philippine time zones.
- Live chat with Roar: usually answered within minutes during business hours.
- Portal tickets and email: first response within one business day.
- Pay and timekeeping queries: treated as a priority. If you have not heard back within one business day, chase us.