How much does an offshore Technical Support Agent cost?

Our Technical Support Agent rate starts from $1,900/mo. That is one flat monthly number covering salary, recruitment, payroll, HR, equipment, workspace, IT security and account management — no add-ons.

How quickly can you place a Technical Support Agent?

Typically 16–24 days from discovery to start date. You interview a shortlist of pre-assessed, English-verified candidates before you decide.

Are they full-time employees or freelancers?

Neither. Every person is a full-time employee of Lioncrest People in the Philippines, working exclusively for your business. They are on your systems, in your meetings and accountable to your KPIs.

What if it doesn't work out?

Our 120-day replacement guarantee covers you. If a hire is not performing, we replace them at no additional recruitment cost.

Who handles payroll, HR and compliance?

We do. Employment contracts, statutory contributions, benefits, leave, performance management and local compliance sit entirely with Lioncrest.

Offshore Customer & Sales

Hire a Technical Support Agent in the Philippines

Hire a dedicated, full-time Technical Support Agent in the Philippines through Lioncrest People — from $1,900/mo, fully managed. Recruitment, payroll, HR, equipment and enterprise IT security are all handled for you, and your Technical Support Agent is typically in seat within 16–24 days, saving up to 70% versus a local hire.

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At a glance

What an offshore Technical Support Agent looks like

Indicative numbers from live placements. One flat monthly rate — salary, recruitment, payroll, HR, equipment and management included.

From

$1,900/mo fully managed

Typical experience

4+ years

Core software

Freshdesk, Jira

Common KPIs

Resolution rate, escalation %

Hire timeline

16–24 days

Saving vs local

Up to 70%

The role

What your Technical Support Agent handles

A dedicated, full-time hire embedded in your systems and accountable to your KPIs — not a freelancer juggling other clients.

Design my role

Responding to customer enquiries across channels
Managing tickets, live chat and escalations
CRM hygiene and pipeline support
Booking and qualifying appointments
Order processing and follow-up

One number, no add-ons

Everything included in the monthly rate

No recruitment fees, no equipment bills, no compliance surprises. Just one invoice.

End-to-end recruitment

Payroll & statutory contributions

HR & employee relations

Equipment & redundant internet

Enterprise-grade IT security

Ongoing performance reviews

Dedicated account management

120-day replacement guarantee

How it works

Your Technical Support Agent, in seat within 16–24 days

A structured process from discovery to a fully onboarded hire delivering against KPIs.

Discovery

We map the role, the outcomes, the software stack and the cost of doing nothing. You leave with a workforce plan — not a pitch.

Candidate Search

Our Manila-based talent team headhunts from a vetted network of 40,000+ professionals. Only the top 3% reach your shortlist.

Interview

You interview 3–5 pre-assessed candidates. Skills tested, English verified, references checked, background screened.

Hire

We employ them. Contracts, compliance, payroll and equipment are handled locally under Philippine law.

Onboarding

A structured 30-day ramp with documented SOPs, KPI targets and weekly checkpoints so value lands fast.

Ongoing Support

Dedicated account management, HR support, performance reviews and engagement programs that keep retention at 95%.

Questions

Hiring an offshore Technical Support Agent

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Your next hire doesn't have to cost six figures.

Book a 30-minute strategy session. You'll leave with a costed workforce plan, indicative salaries and a realistic timeline — whether you work with us or not.

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